Support & Resources

Find the right answers and resolutions.


Online application and request forms

Request for Assistance form

Are you experiencing hardship? Complete this quick online form to lodge a request for assistance.

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Statement of Financial Position form

If you have been requested to supply a statement of financial position please complete this form.

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Personal information request form

Complete this quick online form to request access to your personal information held by Collection House.

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Lodge a Complaint / Dispute

We pride ourselves on our ethical conduct and resolve to find the right answers and resolutions for our customers.

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Useful links and resources

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Financial Counselling Australia

Financial counsellors are non-judgmental, qualified professionals who provide information, support and advocacy to people in financial difficulty. You can talk to a phone financial counsellor from anywhere in Australia by ringing 1800 007 007 (Opening hours are 9.30 am – 4.30 pm Monday to Friday) or visit their website.

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Australian Bankers Association, site for consumers in financial difficulties

Australia’s banks, in consultation with consumer and community groups, have developed a package of initiatives that promotes good practice, clearer hardship processes and provides useful information to support customers with money troubles.

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National Association of Community Legal Centres

Community Legal Centres (CLCs) are independently operating not-for-profit community organisations that provide legal and related services to the public, focusing on the disadvantaged and people with special needs.

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ASIC have a dedicated consumer resources aimed at providing general information and advice to help educate, inform and assist consumers. ASIC regulate Australian companies, financial markets, financial services organisations and professionals who deal and advise in investments, superannuation, insurance, deposit taking and credit.

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Tips and tools to help you make the most of your money, including Budget Planners, Credit Calculators and mortgage calculators.

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Energy Made Easy

Resources dedicated to helping you make informed choices about electricity and gas offers.

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Your Energy Savings

Your Energy Savings provides information about saving energy, saving money and available government assistance and rebates.